Refund policy

RETURNS, REFUNDS AND ORDER CANCELLATION POLICY

CANCELLATION REQUESTS

Due to the costs associated with processing payments, purchasing shipping labels and packaging materials as well as the cost of labor involved, we are unable to cancel an order once it has been placed. If you are unsure if you are purchasing the correct item or think you may have a need to cancel the order, do not complete the order. You may reach out to customer service with any questions prior to purchase at customerservice@greenbeanstoys.com.

Preorder quantities are limited. Payment for all preorders are due at time of order. Expected shipping dates are located in the product description, title and at checkout for each item. All orders are final once placed, including preorders, which become a binding contract. We will not cancel orders after the order is submitted. However, if we extend the shipment date beyond 30 days from the original published shipping date at the time of your order, we will provide notification and seek your approval to continue to wait for the shipment or provide the option of a full refund without expectation of receiving the items ordered, as required by law.

RETURNS

We want you to be happy with your purchase. Therefore, unopened and unused items may be returned within 7 days of delivery unless specifically stated on the product details page. Packaging must be in the same condition as when initially received. If the product ordered was a full case quantity and arrived in the manufacturer packaging, all manufacturer packaging must remain unopened.

Opened Items

Opened or used items are NOT eligible for return. This includes:

Items that have been opened or removed from the packaging
Items that have visible indications that the package has been opened
Opened cases that are no longer factory sealed

Clothing and Apparel, Books and Fidget Toys

Accessories, apparel, blankets, towels, baby items and costumes may not be returned. Books, fidget toys, and sensory ("squishies") are non-returnable.

Damaged and Defective Items

Please contact Customer Service at customerservice@greenbeanstoys.com within 3 days of delivery of the item to discuss an item that is damaged or defective. We will request that you e-mail pictures of your broken or defective item and all packaging, so be sure to keep the product, all packaging and all product contents until further instructed by Customer Service. Returns will not be accepted for damage that was not present at delivery or caused by the product recipient or if the customer does not provide the requested pictures of packaging and product.

The following issues do not qualify as a defective product:

Minor cosmetic issues
Package condition
Damage caused by the product recipient

How to return an Item

Please contact Customer Service to receive authorization for all returns so that the item(s) can be approved for return. Any returns without authorization will not be eligible for a refund. Customer service may be reached at customerservice@greenbeanstoys.com

Return Shipping

If the return is due to our error, we will cover return shipping fees as long as the return is initiated with customer service at customerservice@greenbeanstoys.com prior to the item being returned. If you choose a self-return option (a carrier or service of your choice), you will pay the cost charged by the carrier selected and it will not be reimbursed. We are not responsible for any lost or damaged packages through a self-return option.

If the return is for any other reason, you will be responsible for all shipping costs without reimbursement. We are not responsible for any lost or damaged packages returned to us.

Restocking Fee

Due to the cost associated with processing orders and returns (payment processing fees, packaging, label products, and cost of labor), we charge a 20% restocking fee for all returns that were not the result of an error we made. Shipping delays are not considered an error of Green Beans Toys.

How to Prepare Your Item for Return Shipping

Please pack the item in an appropriate-sized shipping box/package. Please do not place the shipping label directly on the item to return it as this will result in no refund being issued. If the item is damaged in transit or received in less-than-original condition, we may not be able to accept your return.

Refunds

Refunds are issued as 80% of the purchase price of the product. Shipping is not refundable. If the actual cost of shipping incurred by Green Beans Toys was more than what was charge/paid by the customer, the actual shipping charge incurred by Green Beans Toys will be deducted from the return. A refund will be issued only to the payment method used during the purchase of the item.

You will receive notification via email regarding your refund or store credit once the return is received, accepted, and processed.

Refused and Undeliverable Shipments

A refused shipment or shipment marked as undeliverable by the carrier will be treated as an unauthorized return. We will not attempt re-delivery. We will not process a refund to the payment method used. Instead, store credit in the form of an e-gift card will be provided in the amount of the order total minus shipping costs and a restocking fee of 20%. If the order contained free shipping or the shipping incurred by Green Beans Toys was more than charged on the order, the actual cost of shipping will be deduced from the store credit. We are not responsible for any lost or damaged packages returned to us.

Customer Dispute and Chargeback Policy

At our online toy store, we are fully committed to providing excellent customer service and resolving any issues with your order quickly and fairly. By purchasing from our website, you agree to adhere to our store policies and follow the dispute resolution process outlined below.

1. Contact Us First

We expect all customers to contact our customer support team directly before initiating a chargeback or dispute with their bank or credit card issuer. Most issues—including shipping delays, missing items, damaged products, or returns—can be resolved much faster through direct communication than through a formal bank dispute.

2. Right to Dispute (Representment)

Please note that we take chargeback fraud seriously. We will aggressively fight all unauthorized, invalid, or fraudulent chargebacks to the fullest extent allowed by law. During this process, we will submit all available evidence to our payment processor and your financial institution, including but not limited to:

Order confirmation details and timestamps
IP address and fraud screening logs
Proof of delivery from the shipping carrier
All email, chat, or phone communication records

3. Recouping Losses and Collections

Filing a chargeback costs our business valuable time and significant administrative fees, regardless of the bank's final decision. If a customer files an invalid or fraudulent chargeback, we reserve the right to recoup these losses.

If allowed by law, we will issue a direct invoice to the customer for the original order total plus any administrative or chargeback fees incurred by our business. If this invoice remains unpaid, we reserve the right to forward the account to a third-party collection agency. You will be held responsible for the original balance, the chargeback fees, and any additional collection fees or legal costs allowed by law to recover the debt.

4. Account Termination

Any customer who files an invalid or fraudulent chargeback will be permanently banned from making future purchases on our website.

By placing an order, you agree to all terms within our Return, Refunds and Cancellation Policy and Terms of Service.

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Refund policy