Refund policy

RETURNS AND ORDER CANCELLATION REQUESTS

Due to the costs associated with processing payments, purchasing shipping labels and packaging materials as well as the cost of labor involved, we are unable to cancel an order once it has been placed. If you are unsure if you are purchasing the correct item or think you may have a need to cancel the order, do not complete the order. You may reach out to customer service with any questions prior to purchase at customerservice@greenbeanstoys.com. If you have already purchased the item and no longer wish to receive it, please follow the return process below. 

We want you to be happy with your purchase. Therefore, unopened and unused items may be returned within 7 days of delivery unless specifically stated on the product details page. Packaging must be in the same condition as when initially received. If the product ordered was a full case quantity and arrived in the manufacturer packaging, all manufacturer packaging must remain unopened. 

Opened Items

Opened items are NOT eligible for return. This includes:

• Items that have been opened or removed from the packaging
• Items that have visible indications that the package has been opened
• Opened cases that are no longer factory sealed

Clothing and Apparel, Books and Fidget Toys

Accessories, used apparel, and costumes may not be returned. Books and fidget toys are non-returnable.

Damaged and Defective Items

Please contact Customer Service at customerservice@greenbeanstoys.com within 3 days of receipt of the item to discuss an item that is damaged or defective. We will request that you e-mail pictures of your broken or defective item as well as the packaging, so be sure to keep the product, all packaging and all product contents until further instructed by Customer Service. Returns will not be accepted for damage that was not present at delivery or caused by the product recipient or if the customer does not provide the requested pictures of packaging and product.

The following issues do not qualify as a defective product:

• Minor cosmetic paint issues
• Package condition
• Damage caused by the product recipient

How to return an Item

Please contact Customer Service to receive authorization for all returns so that the item(s) can be accepted. Any returns without authorization will not be eligible for a refund/store credit. Customer service may be reached at customerservice@greenbeanstoys.com

Return Shipping 

If the return is due to our error, we will cover return shipping fees as long as the return is initiated with customer service at customerservice@greenbeanstoys.com prior to the item being returned. If you choose a self-return option (a carrier or service of your choice), you will pay the cost charged by the carrier selected and it will not be reimbursed. We are not responsible for any lost or damaged packages through a self-return option.

If the return is for any other reason, you will be responsible for all shipping costs without reimbursement. We are not responsible for any lost or damaged packages returned to us.

Restocking Fee

Due to the cost associated with processing orders and returns (payment processing fees, packaging, label products, and cost of labor), we charge a 20% restocking fee for all returns that were not the result of an error we made. Shipping delays are not considered an error of Green Beans Toys.

 How to Prepare Your Item for Return Shipping

Please pack the item in an appropriate-sized shipping box/package and use bubble wrap or other fill to adequately protect the item if necessary. Please do not place the shipping label directly on the item to return it as this will result in no refund/store credit being issued. If the item is damaged in transit or received in less-than-original condition due to poor packaging, we may not be able to accept your return.

Refunds

Refunds are issued as 80% of the purchase price of the product. Shipping is not refundable. If the actual cost of shipping incurred by Green Beans Toys was more than what was charge/paid by the customer, the actual shipping charge incurred by Green Beans Toys will be deducted from the return. A refund will be issued to the payment method used during the purchase of the item. Credit is issued after the product has been received in new unopened condition, accepted and processed.

You will receive notification via email regarding your refund or store credit once the return is received, accepted, and processed.

Refused and Undeliverable Shipments

A refused shipment or shipment marked as undeliverable by the carrier will be treated as an unauthorized return. Store credit will be provided in the amount of the order total minus shipping and a restocking fee of 20%. If the order contained free shipping or the shipping incurred by Green Beans Toys was more than charged on the order, the actual cost of shipping will be deduced from the store credit. We are not responsible for any lost or damaged packages returned to us. 

 

Freight Forwarders

We do NOT ship to freight forwarders due to fraud. If we recognize an order that is being shipped to a freight forwarder, we will cancel the order without warning. If an order does make it through our system but is shipped to a freight forwarder due to you adding it as a shipping address, we will provide no refund or replacement shipment should you state you have not received it or the full contents. We will report all instances of fraud to the appropriate authorities.