Shipping and Returns
Green Beans Toys makes every effort to process orders within 3 business days (Monday through Friday). Delays may be possible due to weather events, natural disasters, emergencies or other causes (pandemics).
Shipping is charged on each order based on weight and package size and is non-refundable. Available options through USPS and UPS will be presented during the checkout process. To check the cost of shipping, please proceed to the cart and enter your mailing address. While Green Beans Toys aims to process orders within 3 business days (Monday through Friday), we do NOT guarantee shipping times because shipping is determined only by the carrier, potential delays due to unforeseen and/or unpreventable events including pandemics and increased postal volumes as well as the method you choose and information you provide for the shipping address during checkout. Shipping timeframes that may be listed during checkout do not include processing time. Green Beans Toys is not responsible for delays that are experienced by the shipping provider (USPS or UPS). Green Beans Toys does not issue refunds based on estimated, perceived delivery dates or delays. If an estimated amount of time (example of 3 business days) is provided during the checkout, this is estimated by the carrier for their standard delivery times, does not include processing time, excludes any postal delays, and is not guaranteed in any way by Green Beans Toys. Green Beans Toys does not issue refunds based on estimated, perceived delivery dates or delays. Completing the order indicates understanding of and agreement with this policy.
Free shipping promotions are offered from time to time. Eligibility requirements and details of the promotion may be found on the page of the website announcing the offer. If a promotion code is listed with the offer, the promotion code must be entered during the checkout to take advantage of free shipping promotions. After the order is placed, refunds for shipping will not be processed if a promotion code was not entered during order completion.
Please reach out to customer service at email@example.com if you have any questions regarding our shipping policy.
RETURNS AND ORDER CANCELLATION REQUESTS
Due to the costs associated with processing payments, purchasing shipping labels and packaging materials as well as the cost of labor involved, we will no longer be able to cancel an order once it has been placed. If you are unsure if you are purchasing the correct item or think you may have a need to cancel the order, do not complete the order. You may reach out to customer service with any questions prior to purchase. If you have already purchased the item and no longer wish to receive it, please follow the return process below.
Unopened and unused items may be returned within 30 days of delivery unless specifically stated on the product details page. The packaging must be in the same condition as when initially received. If the product ordered was a full case quantity and arrived in the manufacturer packaging, all manufacturer packaging must remain unopened (including brown box if applicable).
Opened items are NOT eligible for return. This includes:
- Items that have been opened or removed from the packaging
- Items that have visible indications that the package has been opened
- Opened cases that are no longer factory sealed
Clothing and Apparel
Accessories, used apparel, and costumes may not be returned.
Damaged and Defective Items
Please contact Customer Service at firstname.lastname@example.org within 3 days of receipt of the item to discuss an item that is damaged or defective. We will request that you e-mail pictures of your broken or defective item, so be sure to keep the product, all packaging and all product contents until further instructed by Customer Service. Returns will not be accepted for damage that was not present at delivery or caused by the product recipient.
The following issues do not qualify as a defective product:
- Minor cosmetic paint issues
- Package condition
- Damage caused by the product recipient
How to return an Item
Please contact Customer Service to receive authorization for all returns so that the item(s) can be accepted. Any returns without authorization will not be eligible for a refund/store credit. Customer service may be reached at email@example.com
If the return is due to our error, we will cover return shipping fees as long as the return is initiated with our customer service department prior to the item being returned. If you choose a self-return option (a carrier or service of your choice), you will pay the cost charged by the carrier selected and it will not be reimbursed. We are not responsible for any lost or damaged packages through a self-return option.
If the return is for any other reason, you will be responsible for all shipping costs without reimbursement. We are not responsible for any lost or damaged packages returned to us.
Due to the cost associated with processing orders and returns, we charge a 20% restocking fee for all returns that were not the result of an error we made. Shipping delays are not considered an error of Green Beans Toys.
How to Prepare Your Item for Return Shipping
Please pack the item in an appropriate-sized shipping box and use bubble wrap or other fill to adequately protect the item if necessary. Please do not place the shipping label directly on the item to return it as this will result in no refund/store credit being issued. If the item is damaged in transit or received in less-than-original condition due to poor packaging, we may not be able to accept your return.
Refunds are issued as 80% of the purchase price of the product. Shipping is not refundable and the actual cost of shipping incurred by Green Beans Toys for a free shipping offer will be deducted from any refund/store credit. If the actual cost of shipping incurred by Green Beans Toys was more than what was charge/paid by the customer, the actual shipping charge incurred by Green Beans Toys will be deducted from the return. A refund will be issued to the payment method used during the purchase of the item. A reduced restocking fee of 10% is available should a store credit be selected instead of a refund to the payment method. Refunds and store credits are issued after the product has been received in new unopened condition, accepted and processed.
You will receive notification via email regarding your refund or store credit once the return is received, accepted, and processed.
Refused and Undeliverable Shipments
A refused shipment or shipment marked as undeliverable by the shipping service will be treated as an unauthorized return. Store credit will be provided in the amount of the order total minus the restocking fee of 20% and any shipping costs. If the order contained free shipping or the shipping incurred by Green Beans Toys was more than charged on the order, the actual cost of shipping will be deduced from the store credit. We are not responsible for any lost or damaged packages returned to us. Store credit is not provided for items not received back by Green Beans Toys or those that are received in damaged condition.