Shipping and Returns
Green Beans Toys average order processing time is 1 day. However, we ask that you allow up to 3 business days (Monday through Friday) for your order to be processed. Delays may be possible due to epidemics, pandemics, weather events, natural disasters, emergencies or other reasons outside of Green Beans Toys control.
Shipping options are provided at checkout. To check the cost of shipping, please proceed to the checkout and enter your mailing address. The estimated shipping time is provided for available shipping/carrier options during the checkout. This is estimated by the carrier based on their standard delivery times to the delivery zone, does not include processing time, excludes any postal delays, and is not guaranteed by Green Beans Toys. Green Beans Toys is not responsible for delays that are experienced by the shipping provider (USPS, UPS, FedEx or any other carrier or delivery service). Green Beans Toys does not issue refunds based on estimated delivery dates or delays. Completing the order indicates understanding of and agreement with this policy. Feel free to reach out to customer service at firstname.lastname@example.org if you have any questions regarding our shipping policy prior to placing an order.
Free shipping promotions are offered from time to time. Eligibility requirements and details of the promotion may be found on the page of the website announcing the offer. If a promotion code is listed with the offer, the promotion code must be entered during the checkout to take advantage of the free shipping promotion. After the order is placed, refunds for shipping will not be processed if a promotion code was not entered during order completion.
Green Beans Toys does not ship to freight forwarders and will cancel these orders.
Green Beans Toys reserves the right to cancel an order at any time for any reason.
Order tracking is available on our website greenbeanstoys.com. An email is sent providing the tracking number which can be used directly on the carrier's website. Green Beans Toys is not responsible for packages when the carrier confirms delivery to the address the customer provided at checkout or when a customer enters an incorrect address at checkout. Green Beans Toys requests that all customers provide an address they feel is secure so that any theft, which Green Beans Toys is not responsible for, can be avoided. Please reach out to customer service at email@example.com if you have any questions regarding our shipping policy prior to placing any order.
RETURNS AND ORDER CANCELLATION REQUESTS
Due to the costs associated with processing payments, purchasing shipping labels and packaging materials as well as the cost of labor involved, we are unable to cancel an order once it has been placed. If you are unsure if you are purchasing the correct item or think you may have a need to cancel the order, do not complete the order. You may reach out to customer service with any questions prior to purchase at firstname.lastname@example.org. If you have already purchased the item and no longer wish to receive it, please follow the return process below.
We want you to be happy with your purchase. Therefore, unopened and unused items may be returned within 7 days of delivery unless specifically stated on the product details page. Packaging must be in the same condition as when initially received. If the product ordered was a full case quantity and arrived in the manufacturer packaging, all manufacturer packaging must remain unopened.
Opened items are NOT eligible for return. This includes:
- Items that have been opened or removed from the packaging
- Items that have visible indications that the package has been opened
- Opened cases that are no longer factory sealed
Clothing and Apparel, Books and Fidget Toys
Accessories, used apparel, and costumes may not be returned. Books and fidget toys are non-returnable.
Damaged and Defective Items
Please contact Customer Service at email@example.com within 3 days of receipt of the item to discuss an item that is damaged or defective. We will request that you e-mail pictures of your broken or defective item as well as the packaging, so be sure to keep the product, all packaging and all product contents until further instructed by Customer Service. Returns will not be accepted for damage that was not present at delivery or caused by the product recipient or if the customer does not provide the requested pictures of packaging and product.
The following issues do not qualify as a defective product:
- Minor cosmetic paint issues
- Package condition
- Damage caused by the product recipient
How to return an Item
Please contact Customer Service to receive authorization for all returns so that the item(s) can be accepted. Any returns without authorization will not be eligible for a refund/store credit. Customer service may be reached at firstname.lastname@example.org
If the return is due to our error, we will cover return shipping fees as long as the return is initiated with customer service at email@example.com prior to the item being returned. If you choose a self-return option (a carrier or service of your choice), you will pay the cost charged by the carrier selected and it will not be reimbursed. We are not responsible for any lost or damaged packages through a self-return option.
If the return is for any other reason, you will be responsible for all shipping costs without reimbursement. We are not responsible for any lost or damaged packages returned to us.
Due to the cost associated with processing orders and returns (payment processing fees, packaging, label products, and cost of labor), we charge a 10% restocking fee for all returns that were not the result of an error we made. Shipping delays are not considered an error of Green Beans Toys.
How to Prepare Your Item for Return Shipping
Please pack the item in an appropriate-sized shipping box/package and use bubble wrap or other fill to adequately protect the item if necessary. Please do not place the shipping label directly on the item to return it as this will result in no refund/store credit being issued. If the item is damaged in transit or received in less-than-original condition due to poor packaging, we may not be able to accept your return.
Refunds are issued as 90% of the purchase price of the product. Shipping is not refundable. If the actual cost of shipping incurred by Green Beans Toys was more than what was charge/paid by the customer, the actual shipping charge incurred by Green Beans Toys will be deducted from the return. A refund will be issued to the payment method used during the purchase of the item. Store credit is issued after the product has been received in new unopened condition, accepted and processed.
You will receive notification via email regarding your refund or store credit once the return is received, accepted, and processed.
Refused and Undeliverable Shipments
A refused shipment or shipment marked as undeliverable by the carrier will be treated as an unauthorized return. Store credit will be provided in the amount of the order total minus shipping and a restocking fee of 20%. If the order contained free shipping or the shipping incurred by Green Beans Toys was more than charged on the order, the actual cost of shipping will be deduced from the store credit. We are not responsible for any lost or damaged packages returned to us.